WHAT IF MY CHILD HAS TO MISS SWIM CLASS ON A PARTICULAR DATE?
Every package of 12 classes comes with 2 Make-up vouchers that can be used to reschedule the lesson.
WHAT IF MY CHILD IS SICK?
Please send a valid medical certificate as proof to our front desk officer and a Make-up voucher will be issued.
WHAT IF I AM OVERSEAS FOR 2 WEEKS OR MORE?
Please send proof of overseas travel of more than 2 weeks to our front desk officer. Payment cycle will be pushed back by the number of affected swim lesson.
WHAT IS CONSIDERED AS BAD WEATHER?
Bad weather is defined as lightning activity, haze of >150 psi, or very heavy rain in close proximity of the pool and the facility is closed by the pool management and/or lifeguard and/or Swim Lab staff. If there is light rain, our coaches will evaluate whether lessons can be continued. Your child safety is ours too!
WHAT HAPPENS IF THERE IS BAD WEATHER BEFORE CLASS?
Class will be cancelled AFTER 15 MINS of consistent bad weather from the stipulated class commencement time. Bad Weather (BW) Voucher will be issued to reschedule the lesson. Our front desk officer will inform parents via our Facebook page at ‘The Swim Lab’ and may call and message affected parents.
WHAT HAPPENS IF THERE IS BAD WEATHER DURING CLASS?
In the event off bad weather WITHIN 30 MINS of the lesson, a Bad Weather (BW) voucher will be issued to reschedule the lesson. If the class is conducted for more than 30 minutes the class will be considered as fulfilled and no voucher will be issued.
I WANT TO SUSPEND MY PACKAGE. HOW DO I GO ABOUT IT?
Package suspension is only applicable to students under the 12 session package. An administrative fee of S$50 applies to each Temporary Suspension. Suspension requests must be submitted a minimum of 10 working days before the requested Suspension Start Date. *Students will be marked absent for any class missed before the Suspension Start Date. To suspend your classes, please submit your request at http://bit.ly/swimlab-suspend