HOW QUALIFIED ARE SWIM LAB'S COACHES?
Our coaches have gone through an 88-hour Swimming Instructor programme developed by Sports Lab and International Sports Academy. This includes theory, practical, on-the-job training, and a completed first aid and CPR/AED. Moreover, our coaching staff gets regular practical workshops, refresher courses, and the use of the SwimTrainer application.
DOES MY CHILD ALWAYS GET THE SAME COACH?
Yes, but The Swim Lab may change the coach for the class for reasons including, but not limited to, progression of class to a higher level and coaches’ leave.
CAN I CHOOSE MY PREFERRED GENDER COACH?
No, but you can indicate your preference so we can consider this when placing the child in a class.
CAN I CHANGE MY COACH IF MY CHILD DOES NOT ENJOY OR PROGRESS IN THE CLASS?
All our coaches have the same standard of coaching, and are equipped with the same variety of teaching methods to be effective and consistent with every child. As such Swim Lab does not change coaches based on an individual request. However, if there is a specific valid reason, we would be happy to see how we can accommodate your request.